售後服務

售後服務 After-sales service

銷售只是起點，KAVA 更重視的是飾品進入你生活之後的每一天。

A purchase is only the beginning — KAVA values every moment your jewelry becomes part of your daily life.

飾品是貼身的精緻小物，在日常配戴過程中，難免因摩擦、拉扯或碰撞而產生磨損、褪色，甚至斷裂等情況。這些細微的改變是飾品隨時間與生活共處的自然結果。KAVA 提供飾品維修服務，致力於協助您在使用後持續維護與照顧，延續飾品的美好與意義。以下為常見維修項目與參考費用，若您有任何疑問，歡迎與我們聯繫，我們將誠摯協助評估與處理。

Jewelry is a delicate part of daily life and may naturally show signs of wear, discoloration, or damage over time. These changes reflect its time spent with you.KAVA offers repair services to help maintain and preserve your pieces. Below are common repair items and reference fees. Feel free to contact us for assistance or evaluation.

維修時間說明 Repair Time

為確保每一件飾品皆能獲得妥善修復，維修作業時間如下：

To ensure each piece is properly restored, our repair timeline is as follows:

一般維修項目：KAVA 與在地金工工藝師合作，以純熟技藝細心修復每一件飾品原貌，作業時間約為 2–3 週。

特殊維修項目：如天然寶石補鑲、K金部件遺失等，須送回 KAVA 海外專屬合作工坊，作業時間約為 2–3 個月。

General Repairs
KAVA collaborates with skilled local artisans to delicately restore each piece to its original beauty. The processing time is approximately 2–3 weeks.

Specialized Repairs
For complex cases such as resetting natural gemstones or replacing lost K gold components, items will be sent to KAVA’s exclusive overseas workshop. The processing time is approximately 2–3 months.

一般維修項目 General Repair Services

KAVA 與在地金工工藝師合作，以純熟技藝細心修復每一件飾品原貌，作業時間約為 2–3 週，處理時效與費用會因材質與情況有所不同，以下為維修項目報價：

With meticulous craftsmanship, KAVA partners with skilled local goldsmiths to restore each piece to its original beauty. Standard repairs take approximately 2–3 weeks. Processing time and costs may vary based on materials and the nature of the repair. The following is a reference for repair service pricing.

備註：

以上為基本維修項目的參考價格，相關費用將全數轉交由合作的金工工藝師收取，KAVA 不從中獲利，僅協助聯繫與後續處理。
由於飾品的工藝手法與設計款式多樣，實際維修費用仍需視損壞狀況與處理難易度，由金工工藝師評估後提供報價。

The prices listed above are reference rates for basic repair services. All fees are paid directly to our partnering artisans—KAVA does not profit from these charges and serves only as a liaison to assist with coordination and follow-up.As jewelry styles and craftsmanship vary, final repair costs will depend on the extent of the damage and complexity of the work, and will be quoted after evaluation by the artisan.

特殊維修項目說明-Special Repairs

以下維修項目須送回 KAVA海外專屬合作工坊，處理時效與費用會因材質與情況有所不同：

The following items require repair at KAVA’s overseas workshop. Time and cost may vary by material and condition:

適用範圍 Applicable Cases:

非純銀飾品

天然石脫落或主原件遺失

鍍 K 金飾品掉色（18K）

Non-sterling silver jewelry

Detached gemstones or missing main components

Fading of 18K gold-plated pieces.

備註：

部分特殊維修項目（如天然寶石補鑲、K 金部件更換等）需送回 KAVA 海外合作工坊進行處理。上述費用為基本參考，實際報價將由海外工坊根據飾品材質與工藝複雜度評估後提供。
由於跨國運送及處理流程需較長時間，整體維修時效可能需 2–3 個月，敬請耐心等候與理解，我們將持續為您追蹤進度，確保飾品順利歸回。

Note:
Some repairs (e.g. gemstone setting or 18K gold part replacement) require processing by our overseas workshop. Fees listed are for reference; final costs will be quoted based on material and complexity.Repairs may take 2–3 months due to international handling. Thank you for your patience and understanding.

KAVA 維修須知與商品判定說明

Repair Guidelines & Product Assessment Instructions

為保障您的權益，KAVA 就商品維修與判定提供以下說明：

For your assurance, KAVA outlines the following repair and assessment details.

KAVA 維修服務理念 Repair Service Philosophy

每一件飾品，對我們而言都是獨特的存在。無論是修復損傷或延續情感，我們都願意以最細緻的方式，陪您守護這份日常中的美好。

KAVA 將以細膩的工藝與誠摯的服務，陪您妥善照護每一份珍愛。如有任何維修需求，歡迎與我們聯繫，我們將用心回應，延續飾品與您的連結。

Each piece of jewelry holds its own story — to us, every item is truly one of a kind.
Whether it’s restoring damage or preserving sentiment, we are here to help you care for the beauty woven into everyday life.

At KAVA, we offer thoughtful craftsmanship and heartfelt service to protect what you hold dear.If you ever need assistance with repairs, please don’t hesitate to reach out. We’re here to respond with care and continue the bond between you and your jewelry.

維修原則 Repair Policy

KAVA 多數商品為設計精緻款式，並非所有項目皆提供維修服務。建議您可先由門市人員或 LINE 客服進行初步評估與報價。

KAVA’s designs are often delicate, and not all items can be repaired. Please check with our store team or LINE support for an initial review and quote.

維修流程 Repair Process

所有維修服務皆須經專業評估後確認是否可維修，方可安排處理。

Repairs can only be arranged after a professional evaluation confirms they are feasible.

個別報價 Individual Quotation

若不屬上述範圍，將依實際商品狀況，由門市或客服人員提供個別報價。

If not listed above, pricing will be provided based on the item’s condition by store or customer service staff.

不提供維修項目 Items Not Eligible for Repair

非 KAVA 購買之商品及髮飾、彈性繩類周邊小物因材質特殊，恕不提供維修服務。

Hair and elastic cord accessories are not eligible for repair due to material limitations.

維修申請方式 How to Request a Repair

如需申請維修，請透過 KAVA LINE 客戶服務帳號，提供商品清晰照片／影片及您的會員手機號碼，以利後續處理。

To apply for repair, contact us via KAVA LINE. Send clear photos/videos and your member phone number for processing.

判定與權益 Assessment & Policy

KAVA 保有最終維修判斷與解釋權利，感謝您的理解與支持。

KAVA holds final discretion on repair decisions. Thank you for your understanding.

維修配送說明 Repair Shipping Method

您可選擇將商品寄回 KAVA 維修處理部門，或親送至任一 KAVA 門市協助申請。維修作業所產生的來回運費，將由顧客自行負擔，敬請理解與配合。

You may choose to send your item to our repair team by post or bring it to any KAVA store for assistance.Please note that all shipping fees related to the repair process (both ways) are the responsibility of the customer. Thank you for your understanding.

FAQ 常見問答

謝謝你選擇KAVA，讓我們成為你日常生活中美好的一部分

Thank you for choosing KAVA to be part of your everyday life.

探索 KAVA

FAQ 常見問答

如何申請維修？

維修不適用項目？

維修後可能產生的狀況？

維修後的照護建議？